This Privacy Policy explains how INGDirect Solutions Pty Ltd ("we", "us" or "our") collects, uses, stores and protects information when you visit our website at ingsolutions.net. This website is an independent informational resource and is not affiliated with any bank, financial institution or official organisation.

1. Information we collect

We may collect the following types of information:

  • Contact information — name, email address, phone number and company name when you submit an inquiry form.
  • Technical information — IP address, browser type, device type, operating system and pages visited.
  • Usage data — interactions with pages, buttons and forms, collected via analytics tools.

2. How we use information

We use collected information to:

  • Respond to inquiries and provide requested information.
  • Improve website content, navigation and performance.
  • Maintain website security and detect abuse.
  • Comply with legal obligations where applicable.

3. Cookies and tracking

We use cookies and similar technologies to remember your cookie consent choice and to understand how visitors use our website. You can accept or decline non-essential cookies via the banner shown on first visit. Declining cookies does not prevent you from using the site.

Analytics placeholder: We may use privacy-focused analytics such as Plausible or Matomo configured without personal identifiers. No data is sold to third parties.

4. Data sharing

We do not sell, rent or trade your personal information. We may share information only with trusted service providers who help us operate the website, and only under confidentiality obligations.

5. Data security

We use reasonable administrative, technical and physical safeguards to protect information. However, no internet transmission is completely secure and we cannot ensure absolute security.

6. Your rights

Under Australian privacy law, you may request access to or correction of personal information we hold about you. To make a request, contact us at privacy@ingsolutions.net.

7. Third-party links

Our website may contain links to external resources. We are not responsible for the privacy practices or content of those sites. External links open with rel="noopener noreferrer" for your security.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date.

9. Contact us

For privacy questions, please email privacy@ingsolutions.net or write to INGDirect Solutions Pty Ltd, Level 14, 456 Kent Street, Sydney NSW 2000, Australia.